online marketing >> news & events >> thomas cook
decrease actual increase   contact us +44(0)845 121 5211 / Email us search    
| online marketing | who we are | what we do | portfolio | research | news & events |
Pro-more, the demand generation company

More marketing online. How?

» Proven best practices approach
» Optimised shared services model
» Mature global delivery model
» A proven track record
» A team of specialists not generalists
WDI Report
Know your WDI®
Our Web Demand Index tool (WDI) will give you a free evaluation report on how effective your website is in generating online leads.
LIVEAssist
Give your potential customers a way of communicating with you, during a key part of the buying process.
While they are on your website.
Campaign Services
Empower your email marketing to generate desired results.

Email campaigns offer

Web marketing White Papers

A Pro-more Research White Paper:
It's about Sales, not Traffic
Turning Online Visitors into Customers
To receive regular updates
Free Registration - Click here
News & events

Thomas Cook site includes live help chat tool

(20 May 2008)

live online help facility created for Hotels4u.com has been rolled out to the main Thomas Cook website.

The Pro More-created tool allows visitors to connect with a representative of the company who can then guide users around the website or answer questions about products and services.

The live chat technology was rolled out onto the Thomas Cook website in March as part of its integration with the recently acquired Hotels4u.com.

The Bangalore, India-based representatives work for Pro More and are able to help visitors with payment queries, terms and conditions and destination information.

Head of LiveAssist for Pro More, Ali Subhan, told Travolution the tool is being used by around one in every 1,000 visitors to the site.

“When required, we are able to give the user a better understanding and assistance to help them through the site and booking process,” Subhan added.

The chat functionality works in a separate browser window so the user can navigate around the existing site as they receive live instructions.

by Kevin May
 
Chat with LIVEAssist
  privacy policy | terms of use | feedback | sitemap | careers | client login | IT Support Services | IT Managed Services
 
Pro-more, 1st Floor, Network House, Bridge Street, High Wycombe, Bucks HP11 2EL, UK.
 
 
 
© 2009 Pro-more. All rights reserved.